Simyo

Optimisation of the overall online experience of Simyo, the Netherland’s most customer-friendly telecom provider.

2016
RESOLUUT
WEBSITE, APP
VISUAL DESIGN

In 2016 I spent eight months in Simyo’s scrum team. In this time we worked on the optimisation of both the website as the app. Eight months of scrum, loads of communication with customer service, and a fun time.

We improved several features. Amongst other things, we implementend a payment scheme, made it easier to adjust your monthly amount of MB’s and minutes, created several landingspages, and added a birthday surprise.

Layout.

If one of Simyo’s customers goes on a holiday, he might need less MB’s that month. Simyo allows their customers to adjust their subscription every month, to fit their needs for the next month. This process needed to be redesigned. We gave it a bold and simple look. Big product-buttons allow you to easily scan your options, decide what it is that you want and select that. Emphasis is on your current selection.

Layout.

While we added a lot of practical information, campaigns and tools to the website, the app needed to remain more compact and to the point. So we only added the new tools that simplified and improved the existing process.

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